Krekeya Help Center — How to Get the Most Out of It
Many new Krekeya users get stuck on the basics — how to make a deposit, where to find bonuses, why a withdrawal is still pending. This Help Center was built for exactly that. It aims to give clear, straightforward answers to the most commonly asked questions.
If the guides still don't solve your problem, live chat support is always there. Krekeya's support team is built with Bangladeshi users in mind — you can chat in Bangla, and get a response even late at night.
Step-by-Step Deposit Guide
Log in to your account
Go to the Krekeya website and click the "Login" button in the top right corner. Enter your mobile number and password to log in.
Go to the Deposit Section
Once logged in, your wallet or balance will be visible at the top. Click the "Deposit" button there, or select "Cashier" from the menu.
Select a payment method
Choose whichever you use — bKash, Nagad, or Rocket. Separate instructions are provided for each.
Enter the amount and send
Enter the amount you'd like to deposit (minimum ৳200). Send the amount from your mobile banking to the number shown on screen. Make sure to save your transaction ID.
Confirm
After sending the money, fill in the transaction ID and sender's number in the deposit form and submit. Funds typically appear in your account within 2 minutes.
What to do if your deposit doesn't arrive
If your balance hasn't updated 10 minutes after sending money, contact live chat. Provide your transaction ID and the mobile number used — the support team can verify it immediately.
Withdrawal Guide
Withdrawals at Krekeya work a little differently from deposits — your first withdrawal involves a few extra steps because KYC verification is required. Once verified, all future withdrawals process much faster.
Before your first withdrawal, you'll need to upload a photo of your national ID or passport. This is a mandatory security requirement — as a licensed platform, Krekeya must comply with these regulations. Verification typically takes less than 24 hours.
To withdraw: Cashier → Withdrawal → enter amount → provide your mobile banking number → confirm. Average processing time for regular members is 5–30 minutes. VIP members receive their funds even faster.
How to Claim and Use Bonuses
It's worth taking a moment to understand how Krekeya's bonus system works — without that, meeting the turnover requirements can take longer than it needs to. The key things to know are:
No code is needed after your first deposit to receive the welcome bonus — it's added automatically. To receive the daily cashback, you need to log in every day and place at least one bet. Free spins must be used on specific games — check the "Offers" section on the homepage to see which games have active free spins and how many.
Before withdrawing winnings from a bonus, you need to wager a specified amount — this is called turnover. Each bonus has its own terms, so it's worth reading the conditions before claiming.
